Freight Solutions for Aviation MRO: AOG Response and Critical Parts Delivery
Every hour an aircraft is on the ground costs your operation. Maintenance teams do not get to choose when a part fails or when a component reaches the end of its service life. When an AOG situation occurs, the clock starts immediately and the pressure falls on everyone from the maintenance controller to the procurement team to the logistics provider.
Most freight forwarders cannot handle what AOG requires. They have business hours. They have standard booking processes. They have voicemails. GoodFreight was built differently. We operate 24 hours a day, every day of the year, and we respond to AOG requests within 30 minutes. Not because we claim to, but because that is the only way to be useful to MRO operations.
What We Handle for MRO Operations
We provide two core services for aviation MRO: AOG freight for time-critical parts, and standard air freight for scheduled maintenance supply chains.
For AOG freight, we manage the full process from your first call to delivery at your hangar or MRO bay. We source the fastest routing, book the first available flight, arrange collection from your supplier, manage customs documentation where required, and deliver direct to your facility. We cover 24 or more European countries and work with carriers that provide priority handling for time-sensitive cargo.
For scheduled MRO supply chains, we provide reliable air freight with clear transit times and real-time tracking. If your maintenance planning requires regular parts deliveries from suppliers in Europe or further afield, we can structure a consistent service around your maintenance schedule.
How Our AOG Process Works
When you contact us with an AOG situation, here is exactly what happens.
You call or submit a request. You speak to a real person immediately, 24 hours a day. You do not get a voicemail or an automated acknowledgement. We ask for the part location, your facility address, and the part details. If you do not have all of this immediately, that is fine. We can start working on routing options while you gather the remaining information.
We identify the fastest routing within minutes. We check available flights, booking availability, and transit options simultaneously. We confirm the routing and collection time with you before proceeding.
We arrange collection. We book the carrier, coordinate pick-up from your supplier, and confirm the collection time. For suppliers who do not have packaging materials available, we can advise on emergency packaging options.
We deliver to your facility. We track the shipment throughout transit and provide updates at key stages. For AOG shipments, we do not wait for you to ask for an update. We proactively contact you when the part is in the air, when it has landed, and when it is on final delivery.
Call received
You speak to a real person, 24 hours a day
Routing confirmed
We identify the fastest option within minutes
Collection arranged
Pick-up booked from your supplier
Delivered
Direct to hangar or MRO facility
| Stage | Our commitment |
|---|---|
| Initial response | Within 30 minutes of your call |
| Routing confirmation | Within 1 hour of response |
| Collection arranged | Same day in most cases |
| Delivery | Direct to hangar or MRO facility |
| Updates | Proactive at each key stage |
Coverage Across Europe
Our AOG service covers major aviation hubs and regional airports across 24 or more European countries. Key locations include the United Kingdom, France, Germany, Netherlands, Spain, Italy, Belgium, Austria, Switzerland, Poland, Czech Republic, Ireland, Portugal, Sweden, Denmark, Norway, and Finland.
Coverage: 24 or more European countries
For MRO facilities not based in a major hub airport, we have experience coordinating final-mile delivery to facilities in industrial parks, business aviation terminals, and regional airports. Provide your exact facility address at quote stage and we will confirm the routing and final-mile arrangements.
Industries Within Aviation MRO We Serve
Airlines and their MRO divisions. Both full-service carriers and low-cost operators running in-house maintenance operations.
Independent MRO facilities. Third-party maintenance organisations providing line maintenance, base maintenance, and component overhaul for multiple airline customers.
Aircraft parts distributors. Companies sourcing and distributing certified aircraft components to MRO operators across Europe.
Business and general aviation operators. Fixed base operators, charter companies, and private aviation groups requiring AOG support for smaller aircraft types.
Defence and government aviation. Military MRO operations and government aviation agencies where parts sourcing and logistics require specialist handling.
Related Services
Beyond AOG freight, we also offer air freight for standard MRO supply chains, airplane components air freight, road freight for parts moving within the UK or to nearby European facilities, sea freight for parts sourced from outside Europe, and customs clearance for UK and international movements.
Frequently Asked Questions
How fast can you deliver AOG parts to our MRO facility?
We respond within 30 minutes of your call or request, 24 hours a day, every day of the year. Once we have the part location and your facility address, we book the first available flight and arrange direct delivery to your hangar or MRO bay. For parts sourced from major European hubs, same-day or next-morning delivery to most European MRO locations is achievable. Transit time depends on the distance between the part supplier and your facility, but we always book the absolute fastest routing available.
Can you source parts from multiple European locations for the same aircraft?
Yes. If a maintenance project requires components from multiple suppliers across Europe, we coordinate parallel collections and manage the logistics so everything arrives when you need it. We can consolidate where it is beneficial or ship separately if your timeline requires parts to arrive at different times. You deal with a single point of contact for all collections, which means you are not managing multiple freight providers simultaneously during an already complex maintenance situation.
Do you work with MRO facilities based outside the UK?
Yes. We serve MRO operations across the UK and across 24 or more European countries. Our UK-based coordination team manages collections and deliveries across the continent. Whether your facility is in the UK, Germany, France, the Netherlands, or elsewhere in Europe, you get the same service level and the same single point of contact. For AOG situations, we treat every location with the same urgency regardless of where the aircraft is on the ground.
Can you handle aircraft parts that are classified as dangerous goods?
Yes. We handle dangerous goods for MRO shipments where parts or components are classified as hazardous under IATA regulations. Our team is trained on IATA Dangerous Goods Regulations and we work with carriers certified to accept dangerous goods. Typical examples in MRO include batteries, certain fluids, pyrotechnic components, and pressurised items. Provide us with the full specification of the part at quote stage, including any MSDS documentation, and we will confirm handling requirements and restrictions.
What information do I need to give you to get an AOG shipment moving?
To start an AOG shipment, we need the collection address or supplier name, the delivery address (your hangar or MRO facility), a description of the part (part number and description is ideal but not always required to get started), the weight and dimensions if known, and any DGR classification if the part is hazardous. If you do not have all of this information immediately, call us anyway. We can start sourcing routings while you gather the remaining details. Speed matters in AOG and we do not wait for a perfect information set before beginning to work on your shipment.
AOG situation right now? Call us.
We respond within 30 minutes, every day of the year. For planned maintenance supply chains, use our quote form and we will come back with transit times and options for your specific routes.