We advise on the documentation requirements for medical device imports in the destination country. This can include CE marking documentation for Europe, FDA product listing or 510k clearance for the United States, and country-specific medical device registration certificates for other markets. We identify what is needed before the shipment departs, not when the goods arrive at the border. For markets with complex registration requirements, we advise you to confirm registration status well in advance of shipping.

Yes. For medical equipment where delay has a direct patient care impact, we treat the shipment with the same urgency as an AOG situation. We identify the first available flight, arrange out-of-hours collection if required, and provide real-time updates until delivery is confirmed. Call us directly for any medical equipment shipment where delay is not acceptable.

Air freight from the UK to major Australian cities including Sydney, Melbourne, and Brisbane typically takes 2 to 3 days for express service and 3 to 5 days for standard service door-to-door. Australian import customs clearance adds processing time and we coordinate this in advance to minimise delay. For medical devices requiring TGA (Therapeutic Goods Administration) clearance, confirm the registration status before shipment to avoid delays at the Australian border.