AEROSPACE & AVIATION
Aircraft Parts and AOG Cargo
AOG stands for Aircraft On Ground. It describes a situation where an aircraft cannot fly because a critical part or component is missing, unserviceable, or awaiting replacement. Every hour an aircraft remains grounded costs an airline or operator through cancelled flights, passenger disruption, slot penalties, and crew costs. AOG freight is the emergency logistics process that gets the right part to the right facility as fast as humanly possible. GoodFreight specialises in this service and operates it 24 hours a day, every day of the year.
Our UK-based team responds within 30 minutes of your call or online request. We identify the fastest available routing, coordinate collection from your supplier, manage customs documentation for cross-border shipments, and deliver direct to your hangar or MRO bay. You speak to a real person, not a voicemail. We cover 24 or more European countries and serve airlines, independent MRO facilities, aircraft parts distributors, and business aviation operators.
JOURNEY
How This Shipment Works
You contact us
Routing confirmed in minutes
Collection arranged
In transit
Customs cleared
Delivered to your facility
Step 01
You contact us
You call or submit a request. You speak to a real person immediately, 24 hours a day. We ask for the part details, supplier location, and your facility address. If you do not have all information yet, we start working on routing options while you gather the rest.
WATCH OUT
Common Pitfalls and How We Avoid Them
Wrong part collected under time pressure
AOG situations create pressure to act before all information is confirmed. We verify the part number, revision, and certification status before booking collection. A shipment of the wrong part adds hours to a situation that is already critical.
DGR classification not flagged at booking
Some aircraft components are classified as dangerous goods under IATA regulations. If this is not declared at booking, the shipment can be rejected at the origin airport. We ask about DGR classification before confirming the booking, not at check-in.
Carrier cutoff times missed
Even the fastest routing fails if the collection arrives at the origin airport after the carrier cutoff time for the target flight. We factor in airport cutoff schedules when confirming the routing and choose collection times accordingly.
Customs documentation not prepared before the part is moving
For AOG shipments crossing a border, missing a customs document can hold the part at the border for hours. We prepare and verify documentation in parallel with transit arrangements, not as an afterthought.
TRADE LANES
Routes We Handle
We regularly handle this cargo on the following routes:
| Origin | Destination | Typical transit |
|---|---|---|
| Germany | United Kingdom | Same day to next morning |
| France | United Kingdom | Same day to next morning |
| Netherlands | United Kingdom | Same day to next morning |
| United Kingdom | Continental Europe | Same day to next morning |
| United States | United Kingdom | 2 to 3 days express |
| United Kingdom | United States | 2 to 3 days express |
| Asia Pacific | Europe | 3 to 5 days express |
WHO SHIPS THIS
Who Ships This
This service is used by MRO operations, airline maintenance teams, independent aircraft engineers, business aviation operators, and ground handling companies managing AOG situations. Any organisation with aircraft on the ground that cannot wait for standard freight.
RELATED
Related Services
GoodFreight at a glance
- Initial response: under 30 minutes from your call, 24 hours a day.
- Coverage: 24+ European countries including France, Germany, Netherlands, and Spain.
- Operations: 24/7 including weekends and all bank holidays.
- Delivery: direct to hangar, MRO bay, or airport as required.
- Dangerous goods handling available for applicable aircraft parts.
- Single point of contact from first call to delivery confirmation.
Frequently Asked Questions
What does AOG mean in freight?
AOG stands for Aircraft On Ground, referring to an aircraft that cannot operate because a critical part or component is unavailable or unserviceable. In freight terms, AOG describes the emergency logistics process of sourcing and delivering that part as rapidly as possible. Every hour a commercial aircraft is grounded costs the operator significantly. AOG freight prioritises speed above all else, using first available flights, out-of-hours pickup, and direct delivery to the maintenance facility.
How fast can GoodFreight respond to an AOG request?
We aim to respond within 30 minutes of your call or request. Our UK-based coordination team is available 24 hours a day, 7 days a week, including weekends and bank holidays. When you call, you reach a person who can take action immediately. We simultaneously identify routing options, confirm carrier availability, and begin coordinating collection from your supplier. We do not wait for a complete information set before starting work on your AOG situation.
Which European countries do you cover for AOG freight?
We cover 24 or more European countries including France, Germany, Netherlands, Spain, Italy, Belgium, Austria, Switzerland, Poland, Czech Republic, Ireland, Portugal, Sweden, Denmark, Norway, Finland, Hungary, Romania, and more. We deliver to major aviation hubs, regional airports, and directly to MRO facilities. If your location is not listed, call us and we will confirm coverage and the fastest available routing for your specific situation.
AOG situation right now?
Call us directly. We respond within 30 minutes, 24 hours a day, every day of the year.