Privacy Policy

1. Who We Are

GoodFreight Ltd is a freight forwarding company registered in England and Wales (company number: 15319179), with its registered office at West Road, Ipswich, Suffolk IP3 9FJ.

We are the data controller for personal data collected through our website at goodfreight.com and through our business operations.

We are registered with the Information Commissioner's Office (ICO) under registration number [insert ICO number].

If you have any questions about how we handle your personal data, you can contact us at:

• Email: jb@goodfreight.co.uk
• Post: GoodFreight Ltd, West Road, Ipswich, Suffolk IP3 9FJ
• Phone: +44 1473 599400

2. What Data We Collect

We collect personal data in the following ways.

Data you give us directly. When you submit a quote request, contact us, or communicate with us by email or phone, we collect the information you provide. This typically includes your name, company name, email address, phone number, and the details of your freight enquiry including origin, destination, cargo type, and any other information you choose to share with us.

Data collected automatically. When you visit our website, we collect certain technical data automatically. This includes your IP address, browser type and version, the pages you visit and the time spent on them, referring website, and device type. This data is collected through cookies and similar technologies. See Section 8 for more on cookies.

Data collected in the course of providing services. If you become a client, we collect additional data necessary to provide freight forwarding services. This may include company registration details, billing and payment information, goods descriptions, shipper and consignee details, customs information, and correspondence relating to shipments.

3. Why We Use Your Data and the Legal Basis

We process personal data only where we have a lawful basis to do so under UK GDPR.

To respond to your enquiry and provide a quote. Legal basis: Legitimate interests. When you submit a quote request, we use your contact details and shipment information to prepare and send you a quote. We have a legitimate interest in responding to potential clients.

To provide freight forwarding services. Legal basis: Performance of a contract. If you engage us as your freight forwarder, we use your personal data to perform the contract, manage your shipments, handle customs clearance, and communicate with carriers, customs authorities, and other parties involved in the logistics chain.

To comply with legal obligations. Legal basis: Legal obligation. We are required to retain certain records for tax, accounting, and customs compliance purposes. This includes transaction records, customs declarations, and financial records. UK law requires us to retain these records for defined periods.

To send you relevant communications. Legal basis: Legitimate interests. We may send you relevant updates, service information, or follow-up communications where we believe these are relevant to your business needs. You can opt out at any time.

To improve our website and services. Legal basis: Legitimate interests. We use anonymised analytics data to understand how our website is used and to improve the experience for visitors.

4. Who We Share Your Data With

We share personal data only where necessary and with appropriate safeguards in place.

Carriers and transport providers. To arrange and manage your shipments, we share relevant shipment data including shipper and consignee names, addresses, and goods descriptions with the carriers, airlines, hauliers, and logistics providers involved in your shipment.

Customs authorities. For international shipments, we are required to submit customs declarations to HMRC and the relevant customs authority in the destination country. This involves sharing personal and commercial data as required by law.

Customs brokers and agents. Where we work with customs brokers or agents in destination countries to manage import clearance, we share the necessary shipment and party information with them.

IT and software providers. We use third-party software to run our business operations. These providers act as data processors and are bound by data processing agreements.

Professional advisors. We may share data with our accountants, solicitors, and insurers where necessary for the provision of their services to us.

Legal and regulatory requirements. We may disclose personal data where required to do so by law, court order, or regulatory authority.

We do not sell personal data to third parties. We do not share personal data for third-party marketing purposes.

5. International Data Transfers

Some of the third parties with whom we share data may be located outside the United Kingdom. Where this is the case, we ensure that appropriate safeguards are in place to protect your data. This includes using Standard Contractual Clauses approved by the ICO, or transferring data to countries that have been recognised as providing an adequate level of data protection.

For international freight shipments, the transfer of shipper, consignee, and goods data to overseas customs authorities and logistics partners is inherent to the service and is necessary to perform the contract with you.

6. How Long We Keep Your Data

We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by law.

Enquiry data (no contract formed). Contact details and enquiry information from quote requests that did not proceed to a contract are retained for up to 12 months, after which they are deleted or anonymised.

Client and shipment data. Data relating to freight forwarding contracts, shipments, and invoices is retained for 7 years from the date of the transaction in accordance with HMRC requirements for financial records. Customs records may be retained for up to 4 years as required by HMRC.

Website analytics data. Anonymised website analytics data is retained for up to 26 months.

Marketing communications. If you have opted in to receive marketing communications, we retain your contact details until you opt out or until 3 years of inactivity, whichever comes first.

7. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data.

Right of access. You have the right to request a copy of the personal data we hold about you. We will respond to verified access requests within one month.

Right to rectification. You have the right to ask us to correct personal data that is inaccurate or incomplete.

Right to erasure. You have the right to ask us to delete your personal data in certain circumstances. This right does not apply where we are required to retain data by law, for example for tax or customs compliance.

Right to restrict processing. You have the right to ask us to restrict the processing of your data in certain circumstances, for example while you contest its accuracy.

Right to data portability. Where we process your data on the basis of your consent or to perform a contract, you have the right to receive a copy of that data in a structured, machine-readable format.

Right to object. You have the right to object to processing based on our legitimate interests. We will consider your objection and stop processing unless we have compelling legitimate grounds that override your interests.

Right to withdraw consent. Where we process data on the basis of your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

Right to complain. You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal data correctly. The ICO can be contacted at ico.org.uk or by calling 0303 123 1113.

To exercise any of these rights, contact us at jb@goodfreight.co.uk or by post at our registered address. We will respond within one month. We may need to verify your identity before processing your request.

8. Cookies

Our website uses cookies and similar tracking technologies. Cookies are small text files placed on your device when you visit a website.

Essential cookies. These are necessary for the website to function. They cannot be disabled. Examples include session cookies that maintain your browsing session and security cookies.

Analytics cookies. We use analytics tools to understand how visitors use our website. This data is used in aggregated, anonymised form to improve our website.

Preference cookies. These remember your settings and preferences, such as cookie consent choices.

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete them. Note that disabling certain cookies may affect the functionality of the website.

9. Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or damage. These measures include secure data storage, access controls, and staff training on data protection.

No method of data transmission over the internet is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.

If we become aware of a data breach that is likely to result in a risk to your rights and freedoms, we will notify the ICO within 72 hours and notify affected individuals without undue delay where required.

10. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy applies only to goodfreight.com. We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies before providing any personal data.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will update the date at the top of this page. We encourage you to review this page periodically.

12. Contact

For any questions, requests, or complaints relating to this Privacy Policy or our handling of your personal data, contact us at:

You also have the right to contact the ICO directly. For other enquiries, contact us or review our Terms and Conditions.